Frequently Asked Questions About Legal Terms
When you submit a closure request, your account is disabled immediately. Pending withdrawals are processed first. After closure, no deposits or withdrawals are allowed. We keep your data for 24 months then delete it unless local law requires longer retention. You can request earlier deletion by contacting support.
Yes. Go to Account > History to view all deposits, withdrawals and game rounds from the past 12 months. Export this data as a file via Account > Settings > Data Export. The file includes timestamps, amounts and payment method details for every transaction.
When you register, we ask for your email and phone. During your first withdrawal, you'll verify via a code sent to your registered email. For higher amounts or account changes, we may ask for ID confirmation. Upload documents securely in Account > Verification.
Most deposits clear in under one minute. If a deposit doesn't appear within 10 minutes, the transaction may have failed at the payment partner's end. Contact support with your transaction ID and we'll investigate or reverse the charge within 24 hours.
We collect your email, phone, legal name and payment details to verify your identity, process deposits and withdrawals, and comply with local anti-money-laundering regulations. We do not sell your data. You can request a full data inventory via Account > Settings > Data Export.
Yes. Submit a data deletion request through Account > Settings > Privacy. We delete personal data within 30 days unless local law requires us to retain transaction records. Active account data necessary for security or legal compliance cannot be deleted while your account is open.
Immediately change your password and enable two-factor authentication in Account > Security. Then contact support through our chat or email with details of the unauthorised activity. We investigate and may freeze withdrawals pending verification to protect your funds.
